Completion of our online booking form or an email with your chosen tour details will reserve that tour and date for you. Once we have received your booking request we will email you an invoice for 25% of the total tour price which should be paid within 7 days to book that date and tour for you. If we do not receive your deposit payment within 7 days we will issue a reminder invoice. If that invoice remains unpaid after a further 7 days your booking will be cancelled.
A balancing invoice will be emailed 2 weeks before your tour date. Payment should be made prior to the tour start date or in cash at the beginning of the tour.
2 weeks before your chosen tour date we will email you with full details of our meeting point and your chosen itinerary. Where appropriate we will offer advice regarding clothing, footwear etc.
If you need to make any changes to your tour booking - add or remove people, change tour, change date etc. please contact us and we will do our best to accommodate your request.
By the Client - If you need to cancel your tour for any reason the 25% deposit will be forfeited.
By your tour guide - although very rare, a tour may have to be cancelled if your tour guide is ill or incapacitated. In this unlikely event all money paid will be refunded.
Accident or Loss
We have no liability for loss, damage, delay, inconvenience, or any direct or consequential loss. Clear indication is made both online, in the pre-tour literature and on the day of the tour itself as to the nature of the terrain and any obvious health and safety concerns. Clients are wholly responsible for their own personal effects and for ensuring that their footing is secure. Clients are wholly responsible for their own personal safety and should be aware of their surroundings at all time. We are not responsible for clients travel to meeting points except in the case of the full day tour where private hire taxis are used and we have no liability for loss, damage or accident caused by the proprietors or operators of the firm used. Where public transport is used as part of a tour we have no liablity for loss, damage or accident caused by that mode of transport.